Refund policy
Return & Refund Policy – Ox & Blade
At Ox & Blade, customer satisfaction is our priority. We carefully inspect every product before shipping to ensure premium quality.
Cash on Delivery (COD)
We currently offer Cash on Delivery all across Pakistan.
Returns
Customers can request a return within 7 days of receiving the order if:
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The item is damaged
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The wrong product was delivered
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The product has a manufacturing defect
To be eligible for a return:
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Product must be unused and in original packaging
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Proof of purchase/order number is required
Non-Returnable Items
We do not accept returns for:
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Used products
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Change of mind
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Minor color differences due to lighting/photos
Refunds
Once the returned item is received and inspected, refunds will be processed within 5–7 working days.
Refunds are provided through:
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Bank transfer
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Easypaisa
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JazzCash
Exchange Policy
We offer exchanges for damaged or defective items only.
Order Cancellation
Orders can be canceled before shipment confirmation.
Contact Us
For return or refund requests, contact us:
Email: oxblade21@gmail.com
Phone: 0339-0001475
Thank you for shopping with Ox & Blade.